Delivery and Returns

ALL ITEMS ARE MADE TO ORDER.
We can usually send orders out in 2-4 working days depending on stock levels. Orders received after 4.30pm will be processed the next working day.

When we have completed your order we send via one of the delivery options you have chosen (see below)

Delivery and Returns

Delivery Charges

Most orders:
1st class delivery – £4.50
Courier – £8.50

All prices include VAT

Orders over £40.00 are free for all mainland UK using royal mail 2nd class post.

Sometimes we use courier service for larger orders.

Europe – £10.00
Everywhere else – £15.00

Returns policy 

Most of our items are custom made to order. So please note these cannot be returned or refunded unless the product is faulty or if we made a mistake on the order.

A refund will be offered only when an order is cancelled prior to any work being undertaken by us. As we offer a short turnaround time, work may have already be undertaken. Please EMAIL rather than call us as soon as you can.

If you have ordered the wrong size and it is a custom order then we can’t give you a refund. Please note that some products, even though they are the same size may vary, there is a variations of +/- 2cms on all products.

If there is a fault with a product we offer a very helpful and hassle-free returns policy and we will replace your item. We do ask for the item back first before we can replace it so we can check it over and see if it can be repaired. Buyer pays for returns postage. 

You can return a non customised product for up to 30 days from the date you purchased it, it will be exchanged for the same colour and size.  Any product you return must be in the same condition you received it in. Buyer pays for returns postage.

Once the returned item has been received and checked over then we will approve or reject the exchange/refund.

If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. 

Any questions please email: rachel@justalittlebit.co.uk